COURSE PROGRAM

Emotional Intelligence involves a set of skills that defines how effectively we perceive, understand, reason with and manage our own and others' feelings. At work, Emotional Intelligence underpins how well employees get along as emotions and related behaviours can have an impact on workplace culture and people performance. Emotions affect the way people think and make decisions. For example:

• Not hiring a candidate because "something just didn't feel right"

• Trying a different approach when dealing with a disgruntled customer

• Planning how to help an under-performing team member succeed.

How do I enrol?
Call us on (02) 4926 3500
or click on Course Enquiry
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Course Fees